Honey Manager Don't Care

From anonymous:

Metro has annoying issues, hot cars, delays, malfunctions, off-boarding, buses not showing up, etc., but in general, I am grateful to have public transit since I do not own a car. Metro is how I get to and from work, as well as participate in other activities.

As of late, there has been a serious uptick in crime in the Mount Vernon Triangle/Chinatown neighborhood and at the Chinatown Metro.

I have felt very unsafe and have contacted the general police - who never show when I call.

The other night, I witnessed a particularly disturbing incident at the Chinatown Metro after the Nationals game.

It was around 10:30 p.m. There were a lot of people (since this is a major transfer point), and as I came off the train, I saw an altercation taking place on one of the escalators.

People were screaming for Metro police, and a few gentleman were trying to hold two juveniles who appeared to have attempted to rob somebody. The two juveniles were throwing punches, but the good citizens were not standing down.

People continued to scream for police, but none showed up.

So I ran to the other side - also screaming for help and prompting others to try and get help - and went to the vestibule at the 7th and H St. exit.

There were two gentleman there, and what happened next cannot be expressed through a message.

I conveyed what happened (other people were there, too) and asked why these things keep happening. I asked what they were doing about it?

One of the gentleman began to chastise me, tried to intimidate me, and belittled me. The other followed suit.

I was upset and conveyed how I felt unsafe.

To say they were unkind would be an understatement.

I exited through the gates and went to the front of the vestibule. A name plate said "Station Manager on Duty" with the name "A. Harris" listed.

I asked one of the gentleman who A. Harris was, and he asked why I needed to know.

I told him it was because that was who was listed as the station manager on duty, and I wanted to know who was responsible.

He told me I didn't need to know that information and then proceeded to call transit police on me - to scare me off.

The transit police did not show up, and I left realizing how futile this all was.

I submitted a formal complaint through Metro and called Transit Police myself the next morning to relay the incident and ask why there weren't several transit police visibly present when they knew there was a large sporting event. Chinatown is a problem station and a busy transfer point, particularly after games.

The response I got was "Just like you can't be all places at all time neither can our people."

That is unacceptable.

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Tell the Board No to Lower Standards

UPDATE: We won--for now.

Board item re: rail service criteria will be deferred until September to allow opportunity for further discussion and comment.

— @wmata (@wmata) July 24, 2012

On Thursday, the Metro board will likely vote to allow Metro to lower its standards in yet another way. Here's the language from the proposal:

RESOLVED, That the Board of Directors approves headway as a Metrorail service criterion, and sets thresholds such that normal schedule headways will not exceed 15 minutes during peak service, 20 minutes during off-peak service, and 25 minutes during late night service after 10:00PM; and be it further
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RESOLVED, That responsibility for defining all other Metrorail service criteria and thresholds be delegated to the General Manager/CEO; and be it further

RESOLVED, That minor service changes may be implemented by the General Manager/CEO to achieve service criteria thresholds provided that the service change does not result in an increase in jurisdictional funding requirements beyond amounts provided for in the then currently adopted fiscal year budget; and be it finally

I've written about this scheme before, here and here.

One thing that really strikes me is that nowhere in the proposal does it mention track work, which was THE MAIN REASON Metro staff told the board's Customer Service and Operations Committee they were proposing these criteria in the first place.

That seems rather underhanded to me, but then again, this whole thing is very strange.

This proposal is unacceptable and, I think, represents a huge abdication of responsibility by the board that is supposed to oversee Metro, ostensibly for US! It's a power grab by Metro GM Richard Sarles, and I can't figure out what it does to improve Metro in any way.

I urge you to write the board members expressing your displeasure with this proposal.

Here are the email addresses I have. If you have others, please leave them as a comment or email me, and I'll add them to this list for easier copy and paste.

william.euille@alexandriava.gov, mhynes@arlingtonva.us, jdyke@mcguirewoods.com, mbowser@dccouncil.us, marcel.acosta@ncpc.gov, mortdowney@verizon.net, mbarnes@ciponline.org, ahampshire-cowan@howard.edu, info@nicholscreativedevelopment.com, boardofdirectors@wmata.com, catherine.hudgins@fairfaxcounty.gov, terry.bellamy@dc.gov

Missing: Tom Downs, Tom Bulger, Anthony Giancola and Kathy Porter

Here's some suggested language for your email to the board.

Dear sir or madam,

I'm a regular Metro rider, and I'm fed up with Metro's increasing price and decreasing service.

I feel the proposed "rail service criteria" serve no purpose other than to excuse future poor performance and you, as a board member, need to stand up for the riders in your capacity as a member of Metro's governing body.

These extreme proposed headways are unacceptable. A mass transit that allows headways like this will likely continue to lose riders.

Additionally, if these headways are allowed, the hardest hit will be those who have no alternative to Metro.

I want Metro to succeed. The region depends on it. Instead of allowing Metro to build in excuses for performance that should never be acceptable, you should be pressing Metro to raise the bar in every aspect of its service.

Please do the right thing for area riders and taxpayers by rejecting this proposal.

Sincerely,