Thursday, June 14, 2012

Perfect Storm Leads to Horrible Injury


Click for larger. It still sucks, but that's what Metro published.

Apparently, Metro has a 50-page report on what happened at the Shady Grove yard late last month when a Metro employee was struck by a train and severely injured.

Metro has made only two pages of that report public, but it would appear they're going to talk about it at the safety and security committee meeting today.

Here's what I've been able to put together based on several Metro sources, two of which were there.

Boiled down, sources say the tragedy was a perfect storm, combining a careless employee and failure by management at the yard to consistently enforce fundamental safety rules.

The employee was struck inside a car washing facility. The area outside the car wash served as an unofficial smoking area for car mechanics because there wasn't an officially designated smoking area for them, sources say.

For the mechanics to leave the smoking area and return to work often required crossing live track. The route through the car wash, which involves entering live tracks, was a commonly used shortcut, sources said.

According to Metro rules, any employee entering live track must request permission. This rule appears to have been loosely enforced at Shady Grove, if at all.

The employee did not request permission to enter a live track area from the yard master, say two sources. But this was a common practice, they said, and management turned a blind eye.

"It was not a good area to have people smoking," said a source. "The way they crossed the tracks like that, it was only a matter of time. No one ever said anything. If you bring stuff up like this at Metro, you risk becoming a black sheep. There's too much go along to get along."

Further complicating the situation was that trains were entering the car wash from the opposite direction from which they normally do. Sources conflict as to how long that had been going on, but all said it was widely known that trains were flowing differently from the norm because of work in the area.

"This guy should have known," said a source.

Adding to chain of events that led to the injury is that the area around the door the mechanic used is a widely known structural blind spot.

Another potential issue is that signs on the door the employee used to enter the car wash, which warned of moving trains inside, had been removed and had not yet been replaced, said a car mechanic at the yard.

"I don't think that's a big deal," said one source.

Once the impact occurred, the employee was dragged 38 feet, according to Metro's own diagram (above).

One source familiar with the case said "we all cannot understand how a train going at less than five miles per hour would have this effect. Even if he stepped into the path of the train, at that speed, he should have been able to either get knocked back or into the pit between the rails. Most of us suspect the train was traveling at a greater speed than five miles per hour."

To add to the horror of the incident, at some point, while the employee was pinned under the train for over an hour as rescue workers tried to free him, "750 volts was energized on the rail he was pinned against," confirmed two sources.

Those there said he "let out a loud deathly scream when the voltage came back up," said a source.

They didn't know if third-rail power was inadvertently restored or was gapped (gapping is when third rail power is dropped in one place, but the train picks it up from another section that hasn't been dropped and bridges the "gap" to re-energize it.) from the rear of the train.

The injured employee remains in critical condition.

After the incident, Metro issued a "safety stand down." I asked a source what that means.

"Considering all the stand downs we've had--nothing," they said.

Sources added that since each new Metro regime comes in with new rules, the rules all pile on top of one another, often conflicting and "after a while you tune them out."

Other items:
Rush+ will force agency to recalibrate on-time metrics/spent $400k on Rush+ PR (Examiner)
Is Red Line graffiti more than vandalism? (WTOP)
Columbia Pike light rail faces hurdles (WaPo)

Wednesday, June 13, 2012

Metro's Broken Promises


So Metro announced a "revamp" in customer service. Nothing really says "we got nothing" quite like revamp, but let's take a look at what they promised:

First off, the "we're going to improve safety and reliability" meme has been going around the Jackson Graham building forever. Here it is in its 2008 GM Catoe-era form. Sounds positively Sarlesian, doesn't it? Six months after this release, things didn't work out well for Catoe and those killed and injured on the Red Line crash.

Here are the rest of the rejiggering promises:

"More customer service training": Been there in 2004. Remember this from the following year?

"New electronic information displays in Metrorail stations": Sound familiar (2008)?

"Focus on security and youth behavior": They were going to do this in 2009.

Metro also promised "remote temperature monitoring" as part "station improvements," presumably in response to the hot station "phenomenon." Sounds a little bit like the infamous "Operation Cool Breeze," which never happened. No word on remote odor monitoring caused by organic brake pads.

One thing that strikes me about "temperature monitoring" is that like most of Metro's initiatives, it doesn't really scream action.

To be fair, as the press release states, Metro has improved SmarTrip. It was a long, hard struggle to cross into the new millennium, but in 2012, Metro did it. Way to go guys!

(A station manager tells me the SmarTrip card purchase machines (not the fare machines) at the stations won't accept credit or debit cards for the next three weeks because of some kind of computer glitch. The one at East Falls Church only accepts cash for now.)

Of course you'd expect Metro to spin all this stuff, but you'd also expect the "watchdog" media to do a little more digging. Maybe searching Metro's press releases for "customer service" would be a good start.

Yet despite Metro burping up the same old stale stories year after year, and Metro slogging pitifully on with unreliable, unsafe and ever more expensive service, the local media just laps up the Metro press offload as if it's all a done deal. (No offense WJLA, you were just the first to regurgitate Metro's cud.)

The whole thing reminds me of the proverb, "a promise is a comfort for a fool."