Fleecing or 'Fraud Prevention?'

Photo via Flickr

From anonymous:

Attempted to get a refund for three defective Metro train cards totaling around $17, which can only be done at the Metro sales office at Metro Center.

The sales person told me they can only refund one defective card per person per day.

I stated that I don't live near Metro Center, rarely come through and had to make a special trip to get my money today.

TOO BAD she said. So now I have to pay to ride to Metro center to get a refund for bad cards, two more days. So ridiculous.

Metro says the reason for the policy is:

Note that to prevent fraud, customers may exchange only one farecard per day.

What do you think? Is this a way for Metro to keep their money or to prevent fraud?

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Setting the Tone?

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The above was posted on the ATU Local 689 Facebook page and has been there for days. No one, including union president Jackie Jeter, who is active on the page, has flagged it.

I hope it's not representative of the tone the union is bringing to the negotiating table as it attempts to iron out a new contract with Metro.

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